Sends the torque spec (76 lb-ft on 2019 Camry lug nuts), drops a 3-minute video URL for the specific install, and offers a live hand-off to a human tech if the customer is stuck. Pilot data shows a ~40% drop in DIY-install-failure returns when AHMED is in the loop — single biggest brand-loyalty lever JOY has.
Per-make, per-model, per-component spec values surfaced from `db.joy_internal_install_specs`.
Curated 3-minute install walkthroughs hosted on the JOY video CDN.
If the customer types 'stuck' or 'help' within 24h of delivery, AHMED warm-transfers to a human tech with full order context.
Every DIY return avoided is pure margin saved. AHMED is the only post-sale agent that meaningfully moves the return-rate needle.
If the customer doesn't have the right socket, AHMED cannot solve it — only escalate to a workshop booking.